Professional Experience
CIVICPLUS
Strategic Growth Programs Director - Payment Solutions
05/2024 - Present
Transitioned company to a Payment Facilitator-as-a-Service model to increase payment revenue from $1.8M in 2023 to a projected $10.5M by 2026, while mitigating financial and reputational risks associated with third-party control.
Led go-to-market strategy and migration action plan, enabling the consolidation and simplification of the payment experience for customers, driving an 8% improvement in win rates.
Monetized previously underutilized payment channels, contributing to a projected 45% increase in net take rate and paving the way for sustainable revenue growth and improved customer profitability.
Director of Implementation - Parks & Recreation + Notifications
01/2024 - 05/2024
Managed two cross-functional implementation teams (12 members) including project managers, consultants, trainers, and analysts, to deploy complex parks and recreation and emergency notification solutions nationwide, ensuring seamless implementation and consistent delivery across 50 states.
Achieved a 95% Customer Satisfaction (CSAT) average, ensuring high-quality service delivery and client satisfaction across multiple projects."
Developed and implemented processes and training programs that equipped a non-sales-oriented team to successfully achieve $60K in Annual Recurring Revenue (ARR) sales goals.
Manager of Implementation - Parks & Recreation
07/2021 - 05/2024
Managed the Recreation Management Implementation Team (10 members) comprising project managers, consultants, trainers, and analysts to deploy complex parks and recreation solutions nationwide, ensuring effective and efficient implementations.
Achieved 100% team retention while fostering internal talent development, resulting in multiple team members being promoted within the organization.
Led the development and launch of CivicPlus' first online Learning Management System (LMS), significantly enhancing client onboarding and ongoing education. This initiative reduced training time by 40% and bolstered a 94% CSAT average by providing accessible, self-paced learning resources for end-users.
Trainer, Consultant, Project Manager - Parks & Recreation
08/2019 - 07/2021
Delivered comprehensive training programs to over 100 clients, achieving a 96% satisfaction rate by customizing learning materials and sessions to meet diverse user needs.
Improved parks and recreation department’s operational efficiency through tailored solution configuration that drove a ~20% increase in revenue through increased citizen engagement.
Consistently met or exceeded project timeline expectations, which facilitated a 95% client retention rate.
Developed and refined implementation processes and best practices, which improved project efficiency by 15%, reduced time-to-launch for new clients by 10%, and prevented 100% of projects from going on-hold.
UNIVERSITY OF COLORADO - BOULDER
Assistant Director of Programs - Masters of the Environment
01/2019 - 12/2019
Developed and implemented strategic program improvements (courses, specializations, faculty hires, and staff) that allowed for 86% of the graduating class to find jobs related to the environment.
Managed a multimillion-dollar program budget, ensuring alignment with financial goals and achieving a 10% reduction in operational costs to support a financial management reserve while maintaining high-quality program delivery.
Reduced student attrition, resulting in a 25% increase in student retention rates by implementing a comprehensive support system that included advising, orientation programs, and career services.
NATIONAL RENEWABLE ENERGY LABORATORY (NREL)
Capital & Strategic Programs Administrator - Institutional Development
01/2017 - 01/2019
Managed a portfolio of projects ranging from $100K to $10M, focused on fulfilling general sitewide needs. Ensured cost-effective and time-efficient execution of multi-year projects, aligning with NREL’s strategic objectives and maximizing the impact of facilities and infrastructure investments.
Stewarded NREL’s Facilities and Infrastructure Program, ensuring the efficient use of funding across a diverse portfolio of capital projects. Supported decision-making processes that enhanced project outcomes, contributing to a 15% improvement in project success rates and financial performance.
Supported NREL’s Strategic Initiative Portfolio, conducting detailed analyses to inform go/no-go decisions on new capabilities and approaches. Enabled strategic investments that aligned with long-term lab objectives, enhancing NREL's capacity for innovation and future readiness.
Planning and Performance Analyst - Strategic Planning
09/2014 - 01/2017
Significantly increased alignment between directorate-specific business plans and overall lab strategy through rigorous performance assessments and continuous improvement initiatives.
Identified and mitigated risks to lab-level strategy, leading quarterly risk reviews with executive management. Developed comprehensive risk packages and mitigation plans that reduced identified enterprise-level risks by 20%, ensuring the lab's strategic objectives were safeguarded.
Analyzed management system performance and identifying performance trends to bolster continuous improvement. This effort led to a 10% enhancement in metric reporting accuracy and improved transparency in reporting against strategic objectives and prime contract deliverables.
Planning & Performance Associate - Project Management Support
10/2013 - 09/2014
Managed the scheduling and organization of Executive Management Team meetings and Lab-level planning activities, resulting in an improvement in meeting predictability and productivity and a reduction in turnaround time for Lab-level deliverables.
Developed and maintained administrative, financial, and record systems within the Planning & Performance Management Office, streamlining internal processes and workflows, which enhanced overall operational efficiency and partner satisfaction.
Leveraged Excel skills to analyze data, create reports, and support decision-making processes, contributing to an increase in the accuracy and transparency of P&PM-related communications and reports provided to NREL leadership.
VOLUNTEERS FOR OUTDOOR COLORADO
Program Manager - Environmental Stewardship
04/2011 - 10/2013
Evolved the design and implementation of youth and family outdoor education programs, increasing participation by 30% within the first year. Expanded the program’s reach through strategic partnerships with local schools and community organizations, fostering a deeper connection between youth and nature.
Established and strengthened partnerships with organizations like Grow Local Colorado, leading to the successful integration of gardening and farming initiatives into VOC's programming. This collaboration not only enriched the curriculum but also increased urban community involvement by 25%.
Recruited, trained, and managed over 300 volunteers annually to support youth and family programs and other outdoor stewardship projects. Implemented new volunteer training protocols that improved volunteer retention and growth rates by 20% and enhanced the overall quality of program delivery.
BUECHNER INSTITUTE FOR GOVERNANCE
Research Associate - Public Policy
09/2010 - 04/2011
Conducted comprehensive research and analysis on public policy, governance structures, and administrative practices, resulting in actionable recommendations that informed state and national policy decisions, contributing improvement in policy implementation outcomes.
Collaborated with interdisciplinary teams to produce insightful reports that bridged the gap between academic research and practical policy development, enhancing the Institute’s role as a key resource for governance innovation in Colorado.
Utilized advanced data analysis and research methodologies to support evidence-based policy development, leading to a 20% increase in the efficiency and effectiveness of government operations through informed decision-making processes.
NATIONAL SCIENCE FOUNDATION - KSU
Fellow - STEM
01/2009 - 05/2010
Collaborated with K-12 educators to integrate advanced geological research into classroom curricula, making STEM concepts more accessible and engaging. This initiative increased student interest in science by 25%, as measured by classroom participation and feedback.
Designed and delivered interactive, hands-on learning experiences for students, fostering a deeper understanding of geology and related STEM fields. These activities led to a 20% improvement in student comprehension and retention of complex scientific concepts.
Mentored K-12 students and supported educators in developing science-focused lesson plans, bridging the gap between academic research and public education. This effort contributed to a 15% increase in students pursuing STEM-related projects and activities.
CITY OF ASTORIA, OR
Recreation Coordinator - Parks & Recreation
10/2007 - 11/2009
Successfully developed and launched over 20 new recreational programs, resulting in a 25% increase in community participation and a 10% boost in annual revenue for the Parks & Recreation Department.
Coordinated and managed city-wide events, including sports tournaments and cultural festivals, attracting over 1,000 participants annually.
Improved the utilization and maintenance of 10+ city facilities, including parks, aquatic centers, and sports courts, leading to a 15% increase in facility usage and a 10% reduction in maintenance costs through more efficient resource management.
THE SCHOOL FOR FIELD STUDIES
Field Coordinator - Socioeconomic and Environmental Policy
02/2007 - 10/2007
Coordinated and led 3+ field-based research programs, ensuring logistical efficiency and safety for over 60 students. Achieved a 100% program completion rate and received a 95% satisfaction score from participants for the overall experience.
Developed and delivered curriculum on socioeconomic and environmental policy, leading to a 20% improvement in student understanding and application of sustainability concepts, as evidenced by pre- and post-program assessments.
Fostered partnerships with local organizations to integrate community-based projects into the curriculum, resulting in a 20% increase in student participation in community outreach activities and positively impacting 10+ local conservation initiatives.